This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behavior patterns and increase your ability to get work done. Those who communicate with an assertive tone rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to convey your message with authority and impact.
Assertive Communication Skills Training Delivery Methods
After-course instructor coaching benefit
4thdacad end-of-course exam included
Assertive Communication Skills Training Course Benefits
Demonstrate and model assertive behavior for win-win outcomesGain self-awareness of your attitudes, behavior patterns, and habitsDevelop a positive, proactive response to difficult behaviorsExhibit confidence in your ability to address challenging situations
Assertive Communication Skills Course Outline
Assertiveness Essentials
Recognizing modes of interactive behavior
Considering critical attributes of assertive behavior
Identifying characteristics of nonassertive behavior
Acknowledging areas of personal vulnerability and opportunity
Responding appropriately to manipulation or bullying
Contextual and situational considerations
Asserting 360 degrees: peers, direct-reports, bosses and vendors
Assessing the impact of organizational culture
Accommodating intercultural norms
Navigating power relationships within the organization
Expressing Personal Power
Overcoming Challenging Situations
Building Your Assertiveness Skill Set
Mastering Assertiveness
Launching Your Assertiveness Plan
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